Sunny Skies Are Ahead – FWA is Prepared for Passengers to Take Flight Once Again
Jun 4, 2020
Katie Robinson, Marketing Specialist, FWA

While we have all been navigating challenging times over the last few months, sunnier skies are ahead! As Indiana has worked towards reopening, and the state’s ban on non-essential travel has lifted, Fort Wayne International Airport (FWA) has taken a number of steps to ensure that our passengers are informed and that their travel experience is safe as we all move forward in a “new normal.” 

FWA is continuing efforts to maintain an extremely clean and sterile environment for all employees and passengers. Our custodial staff has been working around the clock to keep the terminal building and high-touch surfaces clean and disinfected. Our customer service programs, such as our complimentary parking lot shuttle and hospitality host program, continue to be paused in an effort to limit physical touchpoints for both passengers and staff/volunteers. Even so, delivering excellent customer service with the Hoosier hospitality our passengers have come to know and love continues to be one of our top priorities!

Each of the four airlines that service FWA have put policies and procedures in place to best protect their passengers and staff as travelers begin to return to the skies. Below are the steps each airline is taking at this time.

American Airlines

American requires that all passengers wear a face mask or face covering of some kind throughout the duration of their flights. The airline now has procedures at its check-in and gate area points of contact that distribute sanitizing wipes/gel and a face mask to those passengers who do not have one. Flight attendants and crew are required to wear face masks and personal protective equipment (PPE).

Delta Air Lines

Delta requires that all passengers wear a mask, or other appropriate face covering, for the duration of their travels. Face coverings are required at all points of contact with Delta staff including at the ticket counter, boarding and gate areas, on the jet bridge and on the aircraft during the flight. Delta will operate flights with a reduced number of passengers through June 30 by eliminating middle seat seating and has changed its boarding process to load the aircraft from back to front. 

United Airlines

United led the charge requiring flight crews to wear face masks early on. All United passengers are required to wear a face mask or other type of face covering for the duration of their flights. The airline is also limiting or eliminating the use of self-serve kiosks at check-in to limit the spread of germs. While food and beverage service will still be offered on United flights, options may be limited to pre-packaged food and sealed beverages. 

Allegiant Air

Allegiant is strongly encouraging passengers to wear face masks when traveling on the airline. It is now providing passengers with a complimentary health and safety kit at boarding which includes a face mask, disposable gloves and sanitizing wipes. All passengers are required to complete a health acknowledgment questionnaire stating that they have not been exposed to anyone with COVID-19 or COVID-19 symptoms prior to their trip, do not have a fever and will agree to practice proper hygiene.

If you have questions regarding a specific airline’s guidelines and procedures, as well as information on canceling/changing your flight, we encourage you to visit their respective websites for the most up-to-date information. While things may look a little different for a while, FWA remains committed to serving our community with top-notch service from your local airport. We are ready to take you where you want to go, when you are ready.  

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